This past week, I was surprised to find two of my original photos posted on TripAdvisor’s website. They were uploaded as the main images for both both Fargo locations of Extreme Pita and Lakes Country Buffet, located in Fergus Falls. I also found that one of my photos was being used as the main image for Brass Lantern, Alexandria, MN on Yelp. Ironically, the photo uploaded for Extreme Pita featured pita I baked in my own kitchen and the photo for Lakes Country Buffet was actually taken at a different restaurant.
I immediately requested that TripAdvisor and Yelp remove them by filing a Digital Millennium Copyright Act (DMCA) notification. Tripadvisor removed the photos within 24 hours of the next business day but ignored my requests to send me confirmations the issues were resolved. Yelp was slower to respond, taking about a week to remove the photo, but they did send me an email confirmation.
There are a several ways to file a notification with Yelp. First, you can send them a message on this Contact page. The word space is limited, but if you condense some of the the DMCA notification above, you can fit in the whole request. I received the fastest response when I created a Yelp account and flagged the offending photo as inappropriate, explaining the issue in the space provided. Yelp sent me an email response and removed the photo. The email confirmation was sent from firstname.lastname@example.org and made not mention of not responding to the email address, so you could give this a try. Finally, you could contact your local Yelp Community Manager on Twitter. Ours responded to my direct Tweet quickly, while the individual managing the Yelp headquarters account did not respond.